Privacy Policy

This privacy policy sets out how Viceroy Coins Ltd uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01-June-2016.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other relevant information, such as payment and delivery information when placing an order

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Providing you with information on the coin(s) you may be interested in
  • Obtaining payment and delivering the coin(s) you have purchased
  • We may use the information to improve our services and our website
  • We may periodically send informational emails which we think you may find interesting using the email address which you have provided. You may, at any time, unsubscribe from such email by clicking the relevant link in the email or by contacting us directly requesting removal.
  • For sending emails we use the services of a third party specialised in email infrastructure and spam prevention.
  • From time to time, we may also use your information to contact you by email for research purposes. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This site uses encryption technology when you use our online forms to submit personal information, such as when making a reservation. This helps to prevent anyone intercepting the information you enter on this website. Important note: Encryption is not enabled for visitors using Windows XP with Internet Explorer. If you are using Windows XP with Internet Explorer, please consider installing an SNI compatible browser. If in doubt, always look for the lock symbol in or near your browser's address bar.

How we use cookies

A cookie is a small text file for which this website requests your consent for it to be placed on your computer’s hard drive. If your browser has this functionality switched on, which is the default for most browsers, the file is added. This cookie, amongst other things, helps to analyse web traffic and allows web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google Analytics traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to your needs. We only use this information in an anonymous format for statistical purposes.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to any other information stored on your computer or any information about you, other than the data you choose to share with us. If we need information from you, such as your name, email address, home address or telephone number, we will ask for this information explicitly. At all times you are in control of which information you provide us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can also usually modify your browser setting to decline cookies if you prefer. Refer to your browser's help to learn how to do this. However, declining cookies may prevent you from taking full advantage of the website.

If you have already accepted or declined cookies on this website, you can change your mind and reset your choice by clicking here. In order for you to make an informed decision to accept cookies or not, please find below a table describing the cookies we use:

Cookie NameExpiration TimeCan I Decline?Cookie's Purpose
__CookiePolicy

Valid for the duration of your visit if cookies are declined, otherwise 6 months if cookies are accepted or less if our cookie policy changes.

No, see Expiration Time

This cookie remembers if you have accepted or declined our cookie policy. It contains the name of the applicable policy, your response (accept / decline) and a random number.

__Request
VerificationToken
Valid for a single page request. No, enhances security

This cookie contains encrypted data which helps to ensure that the information exchanged between your computer and our server is authentic and has not been tampered with.

__SitesSess Valid only for the duration of your visit. No, technically essential

This cookie contains a random number which helps our multiple servers to present you with the correct content as you are being passed from server to server.

__SitesAuth Valid only for the duration of your visit. No, enhances security

This cookie contains an encrypted authentication token, only used for those visitors who have the ability to log on to our website.

__Preferences 6 months. Yes, but reduces functionality

This cookie remembers your preferences, such as your preferred language. It can be declined, but in that case this site will only be e.g. useable in English.

_ga 2 years. Yes

This cookie helps to anonymously identify you by assigning your browser a unique identifier.

_gat 1 hour. Yes

This cookie does not store any user information, it's only used to limit the number of requests that have to be made to the analytics server.

__utma 2 years. Yes

 This cookie keeps track of the number of times you, anonymously, have visited the site and when your last visit was.

__utmb 30 minutes. Yes

 This cookie contains a timestamp and works together with __utmc to calculate, anonymously, the duration of your visit to this site. 

__utmc Valid for the duration of your visit. Yes

See __utmb.

__utmz 6 months. Yes

This cookie contains information which helps to keep track, anonymously, of where in the world you are (roughly), what keywords you used if coming from a search engine or which site referred you to our site.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for the above outlined purposes, you may change your mind at any time by writing to or emailing us at info@viceroycoins.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our company, events and third parties which we think you may find interesting if you tell us that you wish this to happen by signing up to our newsletter.

You may request details of personal information which we hold about you. A small fee may be payable. If you would like a copy of the information held on you please write to the Privacy Officer, Viceroy Coins Ltd, Kemp House, 152 – 160 City Road, London, EC1V 2NX, UK.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.